Support requests, documents, and account questions spread across email, calls, and disconnected tools slow your team down and frustrate customers. Betty Blocks generates a governed customer service portal connected to your CRM, ERP, and support systems, built around your compliance needs from the start.
Financial Integration
What are the most common uses for a customer care portal?
Every industry needs a different mix of access, integrations, and support workflows. Betty Blocks generates the portal that matches yours, whether that means exposing a slice of your CRM or ERP, or building direct support from scratch.
Unified Service Portal
How to create a customer portal that supports all your important services
Most customers try to solve a problem themselves before calling support. A customer portal gives them one secure, branded place to do that, connected to your service desk, account details, and knowledge base, instead of routing every question through a person.
Governance & Payment Hub
Secure login and payments, built in from day one
RBAC per user segment and role division.
Online payments via your preferred methods and regional availability.
Payment history and outstanding invoices.
Basic customer profile management.
Automated reminders and communication tools.
Knowledge Management
Self-service and knowledge management, not optional
Some issues need a person, most don't. Betty Blocks generates self-service portals for both vendors and customers, with support for:
Branded dashboards with status tracking.
User profiles that carry history, for faster troubleshooting.
Self-service ticket creation and community feedback.
Real-time status updates and notifications.
Frictionless Service
Provide frictionless service requests and helpdesk ticketing
Connect to ticketing platforms like Zendesk, so clients can raise a request without hitting a dead end. Route it to the right team automatically, with alerts and tasks tied to what the case actually needs.
Structured ticket forms, built for your process.
Knowledge base integration, custom or off-the-shelf.
SLA visibility for clients and project managers alike.
Sync across channels instead of one at a time.
API Integrations
Connect to the core systems that actually run your business
A customer portal is the connector between your client-facing business and back-office operations. Give external users a secure view of CRM data, without giving up visibility or control.
Instant AI Generation
Generate your customer service portal from a prompt
Describe for which audience you are creating your web portal, and watch Betty Genius deliver an AI-generated application instantly.
Connect with the CRM and support tools you already use
Frequently Asked Questions
